Monkey Wrench Plumbing Co.
  • Monterey Park, CA, USA
  • $40,000-$60,000 DOE
  • Hourly
  • Full Time

Guaranteed salary during training, Paid Vacation, Paid Sick days, Company provided Health Insurance, Career growth opportunity with a company who promotes from within, Team support with management that cares, Unlimited customer potential with brand recognition and marketing, Training seminars and industry specific trade shows or events, Sales incentives/contests


Do you thrive when presented with goals?

Do you strategically plan your day to reach your target goals efficiently?

Do you have amazing customer service skills and can build a positive business relationship with different personalities?

Do you have previous experience as a Dispatcher? Or a time Lead Customer Service Representative?

 

If so, we want you to apply today!

 

Monkey Wrench Plumbing is seeking a full-time Dispatcher to communicate with all field personnel to ensure maximum scheduling efficiency. Are you computer savvy and excellent at multitasking? This full-time Lead Customer Service Representative position is for someone who has customer service skills and thrives in a fast-paced environment. If this sounds like you, please apply today!

 

Why should you join Monkey Wrench Plumbing?

  • Guaranteed salary during training,
  • Paid Vacation
  • Paid Sick days
  • Company provided Health Insurance
  • Career growth opportunity with a company who promotes from within
  • Team support with management that cares
  • Unlimited customer potential with brand recognition and marketing
  • Training seminars and industry specific trade shows or events
  • Sales incentives/contests

 

A DAY IN THE LIFE OF A DISPATCHER:

As a Dispatcher, you will have the responsibilities of receiving incoming client calls and dispatch service calls to field technicians. You will match the best technicians with customer calls. You schedule calls to provide prompt, convenient service as well as maximize our field technicians' time and mileage. You ensure that clients are notified ahead of time if the field technician is not going to arrive at their home within the scheduled time window. And, as necessary, you reschedule appointments according to the client's convenience. You ensure that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

 

QUALIFICATIONS:

  • High school diploma or equivalent
  • Goal-oriented
  • Dispatcher experience is a plus!
  • Strategic thinker
  • Strong customer service experience
  • Exceptional communication skills
  • Proficiency with Microsoft Office and Gmail
Monkey Wrench Plumbing Co.
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